FNB(First National Bank) BAD SERVICE FROM THE LOAD DEPARTMENT & LEGAL DEPARTMENT

My name is Nakisani Rambau ****en surname Mashau. I settled my loan account with FNB on the 18th of August and till this day haven't received my paid up letter. My loan account number is *** and I was provided a settlement letter by Gabisile Ndlovu whom I have been in communication with via email ever since I settled my loan. She recently just kept quiet and never responded on my numerous email regarding my paid up letter. I have tried to contact FNB Loan department and their legal department and I am just being sent from pillar to post and every consultant keeps on putting me through to another consultant with my own airtime. This is very unprofessional for a big bank like this and you should be ashamed of yourself. You are too quick to collect money from people and contact them immediately when they miss payment and slow to sending people their paid up letter when they have settled the account. If you are thinking of obtaining a loan with FNB think again as they have bad service.