FNBEWARE!

Re: ***NF I have an existing query with the bank which has now gone on for 10 days. My revolving credit account has a block on it and they cannot tell me why. I cannot access the funds and everything is in order and up to date. I recently fully paid up this loan and nothing is owed on it, considering that I have a loan agreement with my bank and I am a Premier Banker (whatever that means these days lol), I should be able to access the funds which I used to have access to. I have been contacted by the bank and their answer is that they do not know what is blocked and they have escalated it to their admin department. How is it that no one can fix this? The level of incompetency is just absurd. There has been a block on this account since April due to a missed debit order. Apparently, the penalty for that missed debit order is that they block your revolving credit account for three months, news to me but I went with it. After three months, the block was not removed, I have since fully paid up this and, while it was blocked I continued to pay interest on this. Surely it is either a case of... 1. The account is blocked due to an issue on my end, outstanding something, paperwork etc... and they tell me and we fix it, or.... 2. The account is blocked and they made an error and should unblock it? Why can no one fix this, what are we dealing with here FNB? Wake up and help your customers. DO NOT GET SOMEONE TO CALL ME AGAIN AND SAY THAT YOU ARE WORKING ON IT! CALL ME AND TELL ME WHAT THE ISSUE IS AND HOW WE CAN RESOLVE THIS!