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francois.strydom francois.strydom

1 reviews | Active since Nov 2016

08 Apr 2017, 21:00

#fnbDOESNTconnect!! #howcanweNOThelpyou

<p>@FNBSA @fnbconnect @fnbDOESNTconnect</p> <p>I have been without connectivity for more than a week now, and NOBODY can help me?! I have been unable to work due to FNB and they have cost me thousands so far. My Port went wrong ("system error" they say), then I was offline for 5 DAYS. NO CELLPHONE CONNECTION AT ALL. Then yesterday they connect me. Then today I cannot receive calls again?!! And just as if the service wasn't as bad as a service provider's could possibly get, I notice they selected a random debit date after I gave them the correct date about 8 times already!! Why do you even ask me then?? And on top of that, they put me on the wrong ***n data package!! Again, after I confirmed it more than 5 times via email, call centre staff, Branch Manager, and Connect Technical Staff?? My "Premier Bankers" say they cannot help me, sorry. And now i still don't have a working phone!!!!!!!</p> <p>Is this a practical joke??!</p> <p>Is there nobody that runs FNB Connect???</p> <p>Can someone wake up and help your ***n customers??!!!!</p> <p>Id ********** 032087. ***n pointless anyway.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Apr 2017, 08:47
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)