AT
Alan T
1 reviews | Active since Mar 2009
03 Mar 2025, 10:07
FNB.....Dispicable Bank
I cancelled my account in July 2024, about six months ago. On 9 January 2025. FNB allowed a debit on my closed account, six months after it is closed. They now send me a sms saying I need to pay the amount into my account.
DEI banking at its best!
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Alan T's updateReviewer Update
10 Mar 2025, 14:04Thank you FNB.
You contacted me same day which I appreciated.
After our telcon, the following was confirmed: 1) I actually closed my account, both cheque AND Credit Card, on 24 January 2024, not July 2024 as I thought. This makes the whole thing even worse. 2) FNB closed my cheque account but NOT my credit card account. I provided you with your own confirmation, that I received depositing the final settlement.
During the next two days, I was contacted by you every day, to ask more information from me. I supp**** the info. Then radio silence. Since then, which is now at least four working days, I have not been contacted at all. Neither told whether the problem has been solved or if there is still a problem with my credit card account that FNB did NOT close. So what now FNB????
You contacted me same day which I appreciated.
After our telcon, the following was confirmed: 1) I actually closed my account, both cheque AND Credit Card, on 24 January 2024, not July 2024 as I thought. This makes the whole thing even worse. 2) FNB closed my cheque account but NOT my credit card account. I provided you with your own confirmation, that I received depositing the final settlement.
During the next two days, I was contacted by you every day, to ask more information from me. I supp**** the info. Then radio silence. Since then, which is now at least four working days, I have not been contacted at all. Neither told whether the problem has been solved or if there is still a problem with my credit card account that FNB did NOT close. So what now FNB????
AT
Alan T's update10 Mar 2025, 14:04
Reviewer Update
Thank you FNB.
You contacted me same day which I appreciated.
After our telcon, the following was confirmed: 1) I actually closed my account, both cheque AND Credit Card, on 24 January 2024, not July 2024 as I thought. This makes the whole thing even worse. 2) FNB closed my cheque account but NOT my credit card account. I provided you with your own confirmation, that I received depositing the final settlement.
During the next two days, I was contacted by you every day, to ask more information from me. I supp**** the info. Then radio silence. Since then, which is now at least four working days, I have not been contacted at all. Neither told whether the problem has been solved or if there is still a problem with my credit card account that FNB did NOT close. So what now FNB????
You contacted me same day which I appreciated.
After our telcon, the following was confirmed: 1) I actually closed my account, both cheque AND Credit Card, on 24 January 2024, not July 2024 as I thought. This makes the whole thing even worse. 2) FNB closed my cheque account but NOT my credit card account. I provided you with your own confirmation, that I received depositing the final settlement.
During the next two days, I was contacted by you every day, to ask more information from me. I supp**** the info. Then radio silence. Since then, which is now at least four working days, I have not been contacted at all. Neither told whether the problem has been solved or if there is still a problem with my credit card account that FNB did NOT close. So what now FNB????