FNB/Direct Axis drama - HELP!

Good day

I trust that you are well. I recently contacted the NCR ombud who referred me to FNB and the Banking Ombud as Direct Axis falls under FNB.

I laid a complaint and grievance against Direct Axis because they refuse to correct my payment behavior information. The NCR act states that payment behavior information can only be retained for a period of 1 year.

Direct axis has left enquiries on my name for over 3 years now. Unfortunately at the inception of my loan I lost my job. The COVID period was very harsh. I did however make an arrangement to pay with the attorney DMC. I have been faithful ever since.

Direct axis has point blank refused to correct my payment information and it is *******. All their justifications is not valid because it is contrary to the law. Before I lodge a complaint with the banking ombud I am hoping FNB can assist in resolving this.