FNBConnect -very poor service

Henrietta Lundall 10:09 AM (4 hours ago) to fnb

I purchased the above on FNB connect phone in June. Sunday I awoke to find the phone very hot, wildly flickering between apps and making random phone calls. I could not switch it off.

I tried contacting the above email but received no response other than an automated message.

I then went to the Kenilworth centre branch of FNB on Monday where they put me on the phone to FNBs technical division. I spoke to a very helpful operator named Thebiso Tshabalala. The query number is 699841. He said the phone would be collected yesterday but so far I have not heard from anyone. I am using my daughter's phone for business. Their address *** is a joke. I do not see why I should keep this contract with them if I do not have a phone I can use.

I work from home and desperately need my own phone. I do not want a phone that has been fixed. This phone is only three months old and is obviously faulty. KIndly deliver a new phone. I consider the contract broken from FNB's side as the phone does not work has is causing me losses.

I expect to hear from you today.