1 reviews | Active since Feb 2017
FNBConnect charges outrageously incorrect!
<p>I have tried to contact FNB to correct my FNB Connect charges and all I get is "we are looking into it". I signed up for a 50 min airtime and 500mb data bundle. This is called the flexi voice and data. The total price is R81. I ordered two of these (a sim card for my wife as well). The charges last month were R222!? The charges this month are R333!? WTH is going on! Even the line item on my invoice for the flexi voice doesn't add to R81 its R84. Then there a extra data bundles charged, none of which match the pricing on the website! Then there are sim service charges. Dont tell me its an open line contract and I went out of bundle because both your website and the statement tell me I haven't. Out of bundle line items are R0.00.</p> <p> </p> <p>WTH man when you buy a prepaid sim you dont pay a sim service charge! Call me so we can undo this and go back to my previous provider!</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Someone contacted me and the billing was explained.
For anyone else fustrated by this the answer is: The line item for data includes 1 month ahead and prorata for the current month. Because of this you cannot calculate your data fee based on the offering you signed up for. For example if you take a 500mb bundle you pay for a full bundle for the next month coming and then the prorata of the current month.
The voice fee is the same. Prorata and 1 month ahead.
The problem is these items are grouped in one line item each. The 50 min bundle I ordered is the name of both the data and voice package I ordered so its confusing to have the data billed separately on a different line item and the voice bundle not matching the online pricing.
It appears that from the second month all of this settles and you will see a bill for what you ordered.
Thank you for your call.
Someone contacted me and the billing was explained.
For anyone else fustrated by this the answer is: The line item for data includes 1 month ahead and prorata for the current month. Because of this you cannot calculate your data fee based on the offering you signed up for. For example if you take a 500mb bundle you pay for a full bundle for the next month coming and then the prorata of the current month.
The voice fee is the same. Prorata and 1 month ahead.
The problem is these items are grouped in one line item each. The 50 min bundle I ordered is the name of both the data and voice package I ordered so its confusing to have the data billed separately on a different line item and the voice bundle not matching the online pricing.
It appears that from the second month all of this settles and you will see a bill for what you ordered.
Thank you for your call.