FNBconnect can't help you!!

FNB connect... seems no one can help me!!!!!

After 7 weeks, 5 hours of phone calls, 30+ consultants/agents. Nobody can help me!!!!

I had a faulty device. FNB collected the product. Insurance confirmed device is faulty. I phoned numerous times to find out whether I can now get refund or order different device obviously different brand. Everytime I'm told they can't help me , they are waiting for a credit note (which I have been waiting for for almost 4 weeks). This morning I get an sms to arrange delivery for a device I didn't or couldn't order and they want to send the exact same brand device????

No one can help me in this matter. I tried to get hold of a teamleader, but that is one IMPOSSIBLE task. Been "put" through to the main menu for 2.5 hours!!!!!!!!!

I just want confirmation that my old device contract is cancelled and I can order a total different brand new device asap! That's all...!!!

Does someone at FNB Connect understand what to do?