FNB/CCD Couriers - Poor, insulting customer service

This is a shared review on both FNB and their courier company CCD Couriers. I had requested a new bank card more than 2 weeks ago and initially requested to have it delivered to the branch. I received an SMS stating that the card had been delivered only to find out that this was not the case. Upon arrival at the FNB Clearwater Mall Branch I was told that only my petrol card had been delivered and I then asked them to please have my bank card delivered to my working address in Cape Town - This was agreed upon. (I travel between two provinces and currently staying an extended period in Cape Town)

Every time I call in to check on my delivery(which should not exceed 3 business days) I get told that the delivery address/location is still at the FNB Clearwater Mall branch and this after I had telephonically and via e-mail informed both FNB and CCD couriers about my current location.

This is beyond frustrating because I cannot do any online transaction. I am limited to cardless withdrawals, the other day I needed a large amount of money for an emergency and had no means of accessing my own money. I am a private client of FNB, one would expect a-grade service, but this has just been insulting and not a nice experience. I am now forced to walk around with large amounts of cash(which I hate) and this in malls where I had already been pick pocketed.

I just don't understand where the problem is? I had requested an escalation -to no avail. I n want all my call recordings where I make these requests and I have the email copies. This needs to be taken up legally, this is simply ridiculous!

For emphasis I will post this complaint to both CCD Couriers and FNB