1 reviews | Active since Apr 2018
fnbby card activation!!!
My daughters card was delivered a week or 2 ago however I am struggling to get her card activated. I contacted FNB customer care and was transferred from pillar to post with no success,first I was told that my kyc documents have not yet been received from the courier by a guy named Isaac and advised I should wait for 2 working days,I called after two working days and spoke to Bridgette,she told me the documents have been received and that she will query with some department to get the matter resolved but Nothing happened,called in today and spoke to some lady who told me that she has activated the card so I went to my online banking to schedule a payment BOOM the account is UNDEFINED......Here I am filling my purse with card that is not working.......FNB SUCKS!!!!!
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***