FNBad2.0

As a follow up to my last review about FNB, I was contacted by Zanelle a manager there and I was pleasantly surprised that they had changed their minds and decided to refund the two months credit card charges as the service was unacceptable now according to her, strange since she was the very manager who told me that I had had the card for two months therefore they would not refund the charges just days before. She asked me if the call was enough in terms of confirmation that the two months be refunded or do I want an email confirmation. I of course wanted the email confirmation. When the email confirmation arrived it seems she had changed her mind and only offered a 50% 1 month refund as a “gesture of goodwill”. This can all be verified by the recorded call which I hope FNB will forward to Zanelle’s manager. My concern is two fold, if I had not complained on hellopeter they would still have stuck to overcharging me and secondly by offering the two month reparation and not following through they have yet again proven that their staff are badly trained and incapable of dealing with customers. I reiterate if you want a premium product stay away from FNB