FNBad

FNB convinced me to try their private clients product and this was an absolute disaster from the get go, my credit card was late before an overseas trip and stopped working on the trip and I was still in the same queues and endless calls with bad service. I therefore after a year asked to downgrade back to gold as at least you don’t expect special service and it’s cheaper. In the course of this process I have spoken to endless new people trying to get the credit card issued, I have waited in queues for hours. I’ve had an *********** staff member at the potch branch actually interrupt helping me to go to lunch, I’ve had a consultant log off and head home at the same branch while I was still on the phone. I have never once spoken to only one person as the product promises. Endless repeating and when I finally got my new card it was two months later and I was charged R370 for the card I did not want. Generally the consultants in the branch and on calls had no idea how the product works. When I finally got a call from a manager after two months she informed me they would not reverse these charges as a downgrade takes a few months and I had the private card (which I did not want and could not use as it was not linked for e-bucks). FNB is clearly not a client orientated company they are overpriced and hidden costs like taking months to change cards and stopping you from earning rewards while your Cheque card and credit card do not match colours are clever ways for the bank to make hundreds if not thousands of rands out of unhappy clients. I highly recommend rather trying other banks if you want a premium product.