FNB805394

Good day I ordered a Smart watch via the fnb website on Tuesday 2nd of Feb 2021. (FNB 805394) On Friday 5 Feb 2021 i received a sms that the item will be delivered between 8h00 and 17h00 on the day. at 17h51 i received a call from person in the call center saying the driver is at my house. funny thing is, my wife was home and confirmed that nou driver was there. i was given the nr of the driver by the call centre and called it 6 times before 18h00. no answer. Following comment was placed on system "17:55 Outgoing Call - Non-Delivery Validation - ##/##/#### – Called client ###@###.## on ### ### ####– Client had already left the address at the time of delivery and not available to receive parcel. Cl." 1: As per the digital planet website the client should receive a pre delivery call when on route to clients address. (please submit proof that this was done) 2: i dispute the version of the ram courier claiming to be at my residence as there was someone present and confirmed no delivery vehicle was at my premises (if this is true please sent me proof that he was there 3: i received a sms the next day that reads as follows "We were not able to deliver your FNB order :-( You could be liable for the delivery charges on your FNB account should you miss a delivery again. Please call us on *** to avoid cancellation." this for the lack of a better word truly ****ed me off.

Is the nature of FNB to be associated with a 3rd party that claim the clients are *****? Today 8 Feb @ 9h00 i am unable to track the parcel, i am unable to go and collect the parcel myself and all calls to the courier is directed to the call center that is unwilling to assist. Your own help nr *** is of zero assistance.