FNB = ZERO TRUST

How can one get anyone at FNB to contact me ???? Please advise if you know the secret...... Private banker - just rings and rings and rings .......... ( if I'm not mistaken I pay a premium to have a 'private banker' ) Forex control - no email answers and phone just rings . A forex transaction has been returned , they want to charge a fortune - do you think anyone will try and help ..... NO . This has been going on for days . After this I will be looking for a bank that may even have the decency to return my calls and or even offer an explanation before imposing penalties. Truthfully I really don't feel feel secure having FNB accounts