FNB - ZERO TO NONE CUSTOMER SERVICE

Went to FNB Meadowdale Mall on Monday 23rd to have my daughters account sorted out. Had her account closed and wanted to re open a new one, sat at the branch for an entire hour only to hear that it is a problem to open a new account as she does not have an Unabridged birth certificate, however when I explained I opened her previous account only with a copy of her Birth certificate and copy of my ID that now tell me they cannot assist, the manager promised to call me back by COB on 24th, I have not have any call on the account, it is pathetic that a manager promises to get back to you on a date and then doesn't, this is why I want to close my FNB account, the service is absolutely pathetic, I am a FNB client for more than 10 years but the service in the last 2 years have gone down the drain, i will be taking my account elsewhere.