FNB - ZERO stars if I could

On Sunday 30 April 2023 at around 18:10 I went to an FNB branch to make a deposit into my business account, because I knew I had debit orders coming up. The machine retained my money and my account was not credited. When I arrived home, I immediately logged a query advising FNB that my money was retained and that I have debit orders coming up and my debit orders should not be unpaid and penalty fees should not be charged as a result of the machine retaining my money. I requested that FNB email me with any updates and communication. On Tuesday, 2 May 2023 at around 10:30 I received an email from FNB saying that somebody from the service department will be in touch shortly. That’s been the only contact from FNB regarding the deposit issue. On Wednesday, 3 May 2023, I woke to my accounts (personal and business) in debit, this was to be expected as I was not credited with my ATM deposit. I immediately started a secure chat on the FNB app. The consultant that I chatted to, pretended like I said nothing ( which is not true) I explained to the consultant that I had a query with white river branch for an ATM deposit query and that my debit order must please not be unpaid, 4 minutes later I got a message saying that she has not heard from me and I can do a secure chat when I have time? As if I said nothing. A short while later my debit order was unpaid and attracted a fee. Now this morning 4 May 2023, I woke to excess fees on my business account. And still no communication from FNB regarding my outstanding deposit. So far FNB’s lack of urgency has cost me almost R600 and reputational damage. I sincerely hope that this will get your attention. I await your email – ***