FNB ZERO customer support

I only have negative feedback regarding FNB,especially their customer service department. Great products but ZERO customer service. More will be revealed in the following review. For now,we focus our attention on PRIVATE BANKER at your service 24/7.... BS, I have had the worst experience with FNB Private Banking assistants. I pay R650 pm for this Private Wealth account and this department could not even change my account from Private Wealth account to a different account within the last 6 weeks.....Then today....on top of all the disputes the past 6 weeks with FNB, Its Own staff cant reverse an FNB account charge of R650, (Private Wealth Acc fee) which FNB charged me for the account I asked to be changed 6 WEEKS AGO.. 🤣FNB you are a joke, and even after I warned you 4 days ago,sort out my account or I will be moving to another bank,FNB still cannot assist me with my requirements.....FNB N1 City, Cape Town,FNB online,FNB App, FNB helpline, FNB!!! Shocking service,sorry LACK OF SERVICE, to a Private Wealth client paying R650 per month account fee excluding additional charges....absolute disgrace