TO
Tessa O

1 reviews | Active since May 2010

02 Jun 2017, 13:03

FNB#YouthDayNot

<p>Numerous emails, a number of phone calls, a private banker, a few agents from “the relevant department” as well as a promise that I’d post this on social media & yet STILL MY BANK FAILS TO DELIVER #NO Private Service & #Nothing Private about this post!</p> <p> </p> <p>+/- 3 MONTHS ON & to no avail. Who am I to think that Youth Accounts will be ready in this time frame to collect from the branch well @ least that’s what I was promised.</p> <p>I visited the FNB Randburg branch yesterday ticket no: 59 & Mari informs me that there are no cards for my collection, surprised not, I’m done. It’s Youth month does FNB not want my kids to invest their money with their institution?</p> <p> </p> <p>FNB #YOUTHday #Not for youth # FNB not for the future</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Jun 2017, 16:49
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is *** .

Regards

Complaints Resolution

Naomi Petersen

*** (option one)