Fnb youth account falsely debited

Gooday

So yesterday i contacted fnb on on secure chats on my fnb app from 7:52am until 9:11am while i was being transferred from one department to the next without any conclusion

My sons fnby account was debited R170 for delivery which i never scheduled… ccd couriers came to deliver my sons card on the 11december2024 with wrong documentation when i gave the driver my ID card he said your information is not furnished on the paper im supposed to sign he then went back with my sons card and said fnb need to fix the documentation… driver did not come back… on Wednesday i filed a complaint then ccd courier called me back apologized and then asked me if ill be home the following day, i said yes and i was promised they will deliver my son’s card

To my surprise a month later on the 15th Jan 2025 , when i check my sons fnby account was debited R170… i did not schedule a delivery… ccd courier called me to rectify their mistake of not coming back three days later with my sons card because the bank did not send the correct delivery receipt…