Fnb youth account

Good day

I have sent emails on your hellopeter email address regarding my daughter's FNB account. I have sent messages on hellopeter asking for help and I have called your ***** line asking for assistance and told Pule is on leave. But still nobody has bothered to assist me. I have given alternative contact details *** and ***. And not a single phone call or email from FNB. I am so disappointed. Could I kindly be assisted it's going to 3weeks.