Fnb, your services are poor!

Hi <br> <br> Last month and the month before that I called customer care to kindly request them to block future debit orders from Multichoice since I don't have any package with them and to reverse the debit order and that costs something like R30. I even blocked the debit order using my cellphone banking. After several attempts to block Multichoice from debiting money from my account, Multichoice was still able to debit, R 101 last month which was immediately returned and FNB charged me R50 for that careless mistake! I believe that if I call again and ask you to reverse the debit order which I've been kindly asking you to block, you're going to charge me R30 again for that. I tried complaining on Twitter with no success. I'm highly annoyed by these useless services from the \no1 bank in the country".Please fix this matter! <br> <br> <br> Kind regards"