1 reviews | Active since Oct 2017
FNB - Your service is the worst in SA!!!
Once again - absolutely no assistance with FNB, after numerous calls.
I bought airtime on the 29th of June for my mother on my mobile app. Needless to say, it is still not reflecting on the mobile account. I have spoken to numerous agents (Lerato, Nakedi, Bongile), each one telling me a different story? Apparently it was meant to be sorted within 3 to 5 working days - hence I have contacted again yesterday and today, now the agent told me; it takes up to 15 working days to sort! Could you please get the correct details, train the staff and ensure they give the correct answers!
Oh my word!! Disgusted!!
The agent I have spoken to this morning, said that his supervisor will give me a call within the next 2 hours, because he has escalated it - do I even have to mention that NO call was received and it is almost 4 hours later.
Why do I have to ALWAYS complain on HelloPeter, before they take you serious and assist?
I will find another bank TODAY and confirm what they will offer us on our house loan, and move!! Sick and tired of FNB not being able to assist with simple enquiries.
Why don't you change your logo to: "How can we NOT help you..."
Good Day Carike Wessels ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Carike Wessels ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Carike Wessels ,
Thank you for your response.
Kindly be advised that we have sent this complaint to the relevant department for investigation and resolution.
We also wait for feedback from them.
We do apologise for the frustration caused as your complaint.
Regards,
Hello peter team
Good Day Carike Wessels ,
Thank you for your response.
Kindly be advised that we have sent this complaint to the relevant department for investigation and resolution.
We also wait for feedback from them.
We do apologise for the frustration caused as your complaint.
Regards,
Hello peter team