FNB your service is **** poor

The system approves me for a revolving credit facility, then the system crashes, so my private banker tries to get some assistance from IT as this is where the issue lies, only for IT to now take 6 weeks and still not succeed? I am curious, what is the point on paying a premium for a personal/private banker when all they can do is say, "The computer says no?" Surely they can push a manual application through, or am I expecting too much? Help ,e understand so that I can manage my expectations please. Conversely, I then have a new banker assigned to my business portfolio, haven't heard from him since he was assigned, like 4 months ago, also giving me the run around, promises to call and revert and then doesn't bother for 2 weeks. Lastly, had serious issues with a vehicle and asked WESBANK to assist, still haven't heard form them in 7 months now....