FNB your online banking system sucks!!!

Item: FNB (First National Bank)
Rating: 2
Author: Waheed H

I have switched to FNB less than a month ago and already had to visit your branches twice, because your online banking system is NOT WORKING. Ironically your online system was the major selling point why it would be a good idea to switch from my previous bank ( after 25 years ) to yours. To make matters worse when I decided to call into your call center your IVR system prompted me that I will be charge R50 if I spoke to a call center consultant \ WHAT A ******* ".<br> <br> I refused to pay R50 and decided to visit an FNB branch instead"

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

03 Mar 2015, 13:28

Hello geezmo101,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)

FNB (First National Bank)'s reply03 Mar 2015, 13:28

Official