FNB - Your FNBConnect(ions) are letting you down!!!

<p>FNB should seriously get FNBConnect to up their service to the standard expected of anything to do with FNB .... I refer everybody to FNB, as they are simply brilliant in so many areas. HOWEVER, FNBConnect is letting them down with shocking service and I have referred numerous people to another service provider rather for an even better package (besides excellent service). I have been a loyal FNB client for many years and would love to do as much business with them as possible. Having waited over a week for activation of my SIM card on the FNBConnect unlimited option, after chasing them up several times I received an SMS to notify me that I "did not qualify for the service". This, in itself, was hard to understand because they do not give you a phone and there is no contract, with customers paying on a month-to-month basis. To cut a long story of frustration short, FNBConnect have proceeded to debit my account for the past 2 months with their fee - the first one was reversed immediately (which impressed me) but the second reversal is now going to take 21 days! And my SIM was not cancelled as requested the first time I was shocked to see them charging me for a service that was not in use! I do have to commend Germinah and Gladwyn from the Call Centre today and last week respectively, for trying to assist me, but they are obviously at the mercy of poor systems.....</p>