FNB: Your Call Agents have no ears

I took a cover for my business from FNB LAW ON CALL. On-call of 20 minutes I repeatedly told the agent Busisiwe, that she is referring to a WRONG company, and she needs to ensure my correct company receives the cover. Obviously, nothing registered in the head. I receive the policy, promptly covering a wrong company. Its so disgusting to talk to agents who dont hear anything customer has to say and go on covering wrong companies and allocating them to different customers.