FNB? Your Awesome Reputation is becoming a distant memory...

I'm truly shocked to experience the degree to which this bank's service is deteriorating. I was proud to be associated with FNB 5 years ago. Poor Leadership, Lack of Strategy, Deteriorating Staff Morale and Culture??? Maybe the bank is over estimating their ability to deal with clients digitally? Either which way - your service sucks - both at the bank and telephonically.

I have a screen shot showing the time I had to wait (1 hour 29 minutes) at the Cape Gate branch before being able to consult with an agent – RIDICULOUS!!!!

I walked into the ABSA branch – upgraded my existing savings account to a premier cheque account and app**** for a credit card. They made FNB look very very ***********!!!

So to cut a long story short – I've updated my married surname and they've blocked my account!!

After 3 telephonic consultations and a failed bank visit my account remains blocked.

How on earth do you block my account when I request to change my surname without any communication to say it will happen?

I am going to miss out on an important booking which I needed to sort out yesterday – and if my account remains blocked I will keep you accountable.