FNB YOU SUCK- ZERO CUSTOMER EMPHATHY, INHUMAN APPROACH, ZERO CUSTOMER PROTECTION.

***** VICTIM ON 2 OCCASSIONS WITH FNB- IM DISGUSTED TO SAY THE LEAST!!!

On 26 March 2019 I fell victim to Card Theft- this happened at an FNB ATM that was not working- which had NO OUT OF ORDER signage up and when I realised that my card was ****** because the ATM was not working I was unable to STOP my card quick enough before this man managed to take R8000.00 out of my account.. FNB's response to this is that it was my fault as I did not protect my pin enough. The disgust I have for FNB came when I was charged for a card replacement, as if I gave my card away. Who is the victim and perpetrator here? This case I have taken to the Ombudsman- which is still being investigated.

Then last night 2 July 2019- a mere 4 months after my initial incident, I get a banking SMS of another R2000.00 being debited from my account, this time around I have my card in my hands so I'm in total shock of course. How does this happen? How in 4 months have I been victim of Card & Online Banking *****. What measures of customer protection does FNB really have in place. This is OUTRAGEOUS to say the least. My card has been stopped again, probably another FEE I will need to pay to replace this card- which is RIDICULOUS. After the first incident and been left feeling like maybe it was my fault I fell prey to Card Theft, this time around I DEMAND my account be closed- I will be moving elsewhere with the hope of this NEVER happening to me again.

FNB YOU SUCK- ZERO CUSTOMER EMPHATHY, INHUMAN APPROACH, ZERO CUSTOMER PROTECTION.