FNB, YOU SUCK!
<p>FNB decided to *******ly take over R6500 out of my account, 2 days before Christmas when everything is closed. The money went to an old loan that is being paid off under sequestration. FNB have been sent the documents for this MULTIPLE times. When calling the call centre, their lines have high call volumes and you hold for hours and then still don't speak to anyone. These lines have ironically had high call volumes for years. No matter when you call. Now to get my money back is becoming an absolute nightmare, costing me time and money to make calls and visit branches only to be sent from pillar to post. I am ABSOLUTELY LIVID FNB. SOMEONE NEEDS TO CONTACT ME TO SORT THIS OUT!!!! </p>
Good day Ms. malika-de-roubaix
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. malika-de-roubaix
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Still no feedback from FNB. Way past turnaround time now... I've sent emails, I've tried calling and have heard nothing! This is pathetic and I'm going to take this further!
Still no feedback from FNB. Way past turnaround time now... I've sent emails, I've tried calling and have heard nothing! This is pathetic and I'm going to take this further!