FNB YOU SUC****!!!!!!!!

<p>My account was frozen by FNB. Yes, FROZEN. I "apparently" received sms's saying I must upload my recent proof of address, which I never received. So without any warning, they just freeze my account (might I add that I found this out during an emergency hospital trip which resulted in my husband having to run around to get money elsewhere). I emailed my ID book copy and proof of address to the relevant department. They responded and said that they do not account doctors bills as proof of address. I do not have ANY accounts which means that the only proof of address I have is a doctors bills. I respond to their emailing explaining this and I get nothing in return. I phone FNB and they give me the FICA departments number ( ********** ) but guess what, this number is not available. EVER. So, I ask my father in law to fill out the appropriate form stating that I live with him, confirming his address accompanied by an Eskom bill. I go to Featherbrook FNB branch (I arrive just before they open as I now have to take time off of work). The lady checks the form and says everything is fine. She checks the Eskom account and tells me that it is too old because its from July. I then check and see it is in fact an AUGUST account and it is applicable ( I have to explain that October is still within the three months). Eventually she says its fine and I wait my turn (around 15 minutes). I go to the consultant, she takes one look at the form and says its the form for a business account. Again I have to now educate these people to please read their forms, as it clearly says that it is an individual confirming another individuals address. Ok so we can proceed. Then I get told the form is not applicable because it says LJ Fernandes instead of Laura Julie Fernandes. Please understand that my documents were checked before I saw the consultant and I have just WASTED 15 minutes of my time. I ask her to send the form to my father in law which she does. FNB can you please explain to me why the hell you don't accept doctors statements or bills as proof of residence. Can you please explain to me why the hell your staff need to be educated by me???? I have been a client of yours for over 8 years and even had a platinum cheque account with you. Yet you freeze my account without a phonecall, your contact centre numbers don't work and your staff are uneducated and imcompetent. I asked for my account to be closed immediately. But guess what. NOTHING can be done until it is unfrozen. I assure you that this is the last you will see of me. I will be moving my account to a bank that offers customer service and knows what they are doing as soon as my account is unfrozen!!!!!!!!!!! FNB, how can you help me? YOU CANT!!!!!!!!!!!!!!</p>