RB
Reinhardt B

1 reviews | Active since Oct 2019

10 Oct 2019, 08:16

FNB, you spoiled my vacation.

I traveled to New Zealand recently and called FNB twice before my flight to make sure my cards are authorized for international use. Upon arrival, I realized my card doesn't work. Almost 48 hours and 5 FNB representatives later, I still can't access my money. If I didn't pay for my accommodation and rental car before I came, I would have still been sitting at the airport now. I really hope I can find someone soon who can perform this very basic task for me so I can eat before I reach 48 hours. Officially done with FNB!!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Oct 2019, 10:59
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is  ***NF

Regards

Hello Peter Complaints Team 

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