RD
Riyaan D

1 reviews | Active since Nov 2012

07 May 2018, 14:48

FNB you just lost a customer

So disappointed by FNB. Opened a Premier Fusion account and was declined 3 times by the credit card division for affordability. When I spoke to the credit division after being declined the first time they said they had a capturing error and captured my income as -R17000. However I was declined another 2 times after that. Guess this 'unaffordable' chartered accountant will just carry on banking with low class Investec. FNB your name has just gone down big time in my books. Been waiting for 2 weeks for a call from a senior in the Credit Department to explain my lack of affordability .

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 May 2018, 16:41
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF,

Regards

Hello Peter Complaints Team

*** (option one)