FNB, you have lost a client who has been with you for over 30 years now!!!

After 30'something years, I will be closing my account with FNB. For the past 2 months I have been charged #Item Unpaid# charges. When I check this with them, they tell me that although the payment goes off my account immediately, it only actually takes it when the merchant puts it through!!! What the hell!!! I have never heard such utter hogwash. I have paid over R1 500-00 in bank charges over the past 2 months and this is the last straw. I will now be contacting another bank and taking my account across.