FNB You failed me

On the 16th Nov 21 I was a victim of ***** and ****med for R6000. Within the first hour I realized it was ***** and because the payment was done to a Capitec account I knew that this could be stopped by my bank being FNB. I got to the bluff branch who were completely useless as their response was that there was nothing they could do except to get me on a call and report it as *****. After a difficult call trying to make the lady understand that I want the payment stopped, she provided me with a ref number. I was then asked via email to obtain an affidavit and open a case of ***** all which I did well within the prescribed times. A few days later I received a letter from fnb - ***** investigator advising that the funds were withdrawn on the 15th October 21 by the Capitec account holder and they are not liable. Firstly FNB you are very much liable, I went to the branch as fast as I could to stop the transaction as it was to another bank….you couldn’t help. ***** was reported and again you couldn’t secure contact with Capitec on time ….money was withdrawn….I am an individual who lives paycheck to paycheck, I am in no position to loose R6000 , Please make arrangements for my funds to be reimbursed after which I will now seek legal assistance. By the way my subsequent emails to your complaints depart and ***** departments have been overlooked for more than a month now..:.clearly your slogan doesn’t work for….YOU HAVE YET TO HELP ME