FNB - You didn't live up to your moto - I responded, but you did not help at all.

I reported a ***** case with FNB at the start of this month. Eventually - after I had called back, I was informed that a person has been assigned to investigate my case. That was the most useful and also the most useless information provided to me in this regard. I have tried on numerous occasions to contact this person - reaching a voicemail message every time. I am always assured that someone is investigating my case. Without consulting with me at all - really?? Even leaving a message with my details for the person to call me back resulted in the same response from FNB - ZERO. So in summary - this ***** incident has cost me not only a large sum on money, but also a few hundred rand in wasted calls - most spend holding on for someone to be available to not help me.

Looking at FNB's motto ("How can we help you") and value statement ("We are a values based organization, with core values of pride, accountability, innovation, Ubuntu and respect. These values serve as a guide when making business decisions and in our dealings with all stakeholders, including colleagues, customers, investors, suppliers, the community and the environment."), I can only think that it must be from another time - certainly not what I experienced when I really needed a service from you.