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rossolomon R
1 reviews | Active since May 2016
02 Sept 2024, 10:47
FNB you did it again - and it is disgusting
I have now waited 3 weeks, made approximately 20 phone calls, sent the documents in twice and gone into the bank, and still no-one calls me back (oh wait I did have a phone call from someone who said she would call me as soon as she received the documents - which I sent immediately) needless to say I have not heard back from anyone except the Ai bot who apologised to me - but I cannot believe it is a genuine apology as there is only a programmer behind it. I have been kind, I have been gentle, I have been ugly and nothing helps. I am losing business but no one seems to care except me. I am on my way to close all my bank accounts and tell everyone I know that FNB is a bad experience when you need to talk to someone.
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Replies (2)rR
Their message below (probably ai generated)
Good day
Thank you for taking the time to communicate with us regarding your complaint. Please note that your complaint reference is: ***
We would like to provide the best solution available to resolve your issue.
The account opening department will be in contact with you within 45 business hours.
In addition, we will further evaluate how we can prevent this problem from occurring again.
Please accept our sincere apology for any inconvenience this has caused.
Kind regards
FNB Commercial Center of Excellence
rossolomon R's updateReviewer Update
03 Sept 2024, 06:39My reply to the message below - it is tedious having to deal with a giant of an organisation that clearly demonstrates its lack of care for the small people
Thank you FNB Commercial Centre of Excellence for your communication (Apologies for the impersonal response as I did not get this mail signed by a human being).
It took me 3 hours at the bank, numerous phone calls and a visit to the bank prior to this one. And you will contact me in 45 business hours!!!!!!! when it has taken over 3 weeks of fighting hard on my part to get to this point.
HOW DISSAPPOINTING!!!!!!!!!!!!!!!!!! THIS IS NOT PART OF THE BEST SOLUTION NOR IS IT EXCELLENT.
Their message below (probably ai generated)
Good day
Thank you for taking the time to communicate with us regarding your complaint. Please note that your complaint reference is: ***
We would like to provide the best solution available to resolve your issue.
The account opening department will be in contact with you within 45 business hours.
In addition, we will further evaluate how we can prevent this problem from occurring again.
Please accept our sincere apology for any inconvenience this has caused.
Kind regards
FNB Commercial Center of Excellence
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rossolomon R's update03 Sept 2024, 06:39
Reviewer Update
My reply to the message below - it is tedious having to deal with a giant of an organisation that clearly demonstrates its lack of care for the small people
Thank you FNB Commercial Centre of Excellence for your communication (Apologies for the impersonal response as I did not get this mail signed by a human being).
It took me 3 hours at the bank, numerous phone calls and a visit to the bank prior to this one. And you will contact me in 45 business hours!!!!!!! when it has taken over 3 weeks of fighting hard on my part to get to this point.
HOW DISSAPPOINTING!!!!!!!!!!!!!!!!!! THIS IS NOT PART OF THE BEST SOLUTION NOR IS IT EXCELLENT.
Their message below (probably ai generated)
Good day
Thank you for taking the time to communicate with us regarding your complaint. Please note that your complaint reference is: ***
We would like to provide the best solution available to resolve your issue.
The account opening department will be in contact with you within 45 business hours.
In addition, we will further evaluate how we can prevent this problem from occurring again.
Please accept our sincere apology for any inconvenience this has caused.
Kind regards
FNB Commercial Center of Excellence
rR
rossolomon R's updateReviewer Update
04 Sept 2024, 15:53Who do they think they are fooling? Each time I lodge a message on Hello Peter (and am grateful for the vehicle) I do get a message - GENERATED BY AI assuring me that all will be dealt with. Even their AI bot does not always tell the truth.
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rossolomon R's update04 Sept 2024, 15:53
Reviewer Update
Who do they think they are fooling? Each time I lodge a message on Hello Peter (and am grateful for the vehicle) I do get a message - GENERATED BY AI assuring me that all will be dealt with. Even their AI bot does not always tell the truth.