1 reviews | Active since May 2012
FNB YOU ARE PATHETIC
Hi FNB,
This is now my second review, as it seems this is the only way to obtain feedback from you.
My reference number ********** NF - Is still not resolved.
Below is the response from your so called resolution centre.
"Good day Mr Naidoo,
I fail to understand this myself.
I took ownership of the complaint rather so I can ensure we act according to what was promised based on the campaign. I sent the emergency payout request to the product owner to please have this done for me. I should receive feedback tomorrow, but I will definitely try and get the money paid out soonest. "
It is sad and pathetic that you resolution centre themselves cannot understand where this went pear shaped.
FNB, why do I need to do all the work for you guys to ****ur your own campaign.
My suggestion to anyone reading this - DO NOT FALL FOR FNB's SCHEMES, which they call "campaigns"
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)