AL
Andre L
1 reviews | Active since Jan 2011
26 Nov 2019, 12:38
FNB You Are Number 474 In The Queue
I had a simple query regarding my new FNB Premier Fusion upgrade. FNB sent me too many bank cards. So I decided to go onto the online chat utility on my internet banking. Guess how far down the queue I was: "All our Bankers are currently occupied. You are number 474 in the queue."
I really don't have time to sit and wait for a banker to reply. That 5 minutes I go away from my desk to make coffee will be the 5 minutes in which a banker will reply and drop the connection.
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Replies (2)
FNB (First National Bank)'s replyOfficial
26 Nov 2019, 13:59Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply26 Nov 2019, 13:59
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
AL
Andre L's updateReviewer Update
09 Dec 2019, 12:52FNB phoned me regarding the issue I had. They will send the matter to management who will then decide if anything has to change on their system.
Anyway, I finally received an answer to the question I wanted to ask the bankers via chat: I received two credit cards instead of one when I migrated to the FNB Fusion package. FNB says that the reason is I blocked an older credit card earlier this year and their system doesn't check for that. So even though the blocked card had expired and I received my new one months ago, their system is programmed in such a way that it thinks that I have two active credit card accounts when in fact there is one active and one blocked account.
Anyway, I finally received an answer to the question I wanted to ask the bankers via chat: I received two credit cards instead of one when I migrated to the FNB Fusion package. FNB says that the reason is I blocked an older credit card earlier this year and their system doesn't check for that. So even though the blocked card had expired and I received my new one months ago, their system is programmed in such a way that it thinks that I have two active credit card accounts when in fact there is one active and one blocked account.
AL
Andre L's update09 Dec 2019, 12:52
Reviewer Update
FNB phoned me regarding the issue I had. They will send the matter to management who will then decide if anything has to change on their system.
Anyway, I finally received an answer to the question I wanted to ask the bankers via chat: I received two credit cards instead of one when I migrated to the FNB Fusion package. FNB says that the reason is I blocked an older credit card earlier this year and their system doesn't check for that. So even though the blocked card had expired and I received my new one months ago, their system is programmed in such a way that it thinks that I have two active credit card accounts when in fact there is one active and one blocked account.
Anyway, I finally received an answer to the question I wanted to ask the bankers via chat: I received two credit cards instead of one when I migrated to the FNB Fusion package. FNB says that the reason is I blocked an older credit card earlier this year and their system doesn't check for that. So even though the blocked card had expired and I received my new one months ago, their system is programmed in such a way that it thinks that I have two active credit card accounts when in fact there is one active and one blocked account.