FNB -You are just a number!!!!

Funny how it has come to this. I had to resort to public shaming as FNB is not able to resolve my issue. This is absolutely terrible service that I had receive from FNB. You as a loyal customer is at the end of the day only a number they might want to make you believe that you are special. YOU ARE NOT!

I phoned FNB (Ebucks Department) the 17/04/2020 around 13:00 , unfortunately I did not get the first persons name. She said the reason why I did not receive my Ebucks is one of my accounts is not in good standing. She could not say which I must phone the accounts department.

1. Why has no one from FNB phoned me regarding this - Is this the clients responsibility as I was unaware of this so could "problem".

At the accounts department I spoke to Zamo Reference Rt***. For the first couple of minutes she could not understand what is going on. Ultimately she indicated everything is fine on her side. Imagine that.! She told me I must speak to the KWC department.

2. How is the systems not linked? 3. Why would Ebucks send me to accounts if nothing is wrong on their side?

At the KWC department I spoke to Debra. Still not sure why I was send this way. Everything on her side was oky Ref : 13/37 17/04/2020 Debra. My line was then subsequently cut off.

4. Why on earth was I send to KWC department. 5. This is all on my time and money I spend trying to sort out this problem.

I had to phone in once more to the Ebucks department to try and sort this out. To my surprise Tsamo Ref Rx*** was able to give me more information. She indicated the problem is with Home Loans. She will try and sort it out and get back to me.

6. How is this possible that one person in a department is able to see and the next one not? 7. This is infuriating as my time was completely wasted either by incompetence or a lack of understanding.

FNB send me an sms ***Q that FNB Home finance is looking into it the 21 April 2020. I waited very very patiently until I lost my mind when I phoned in to the customer complaints department indicating that I have missed a payment on my home account. However my debit order went of on the 1st of April so I did not default on my account and it is paid up according to my records.

8. The penalise a loyal paying customer that has been on level 5 Ebucks for years , yet I do not owe them any money?