FNB - YOU ARE HOPELESSLY USELESS

Dear FNB, I have tried since 10th February 2019 to move over to your bank. I have been ignored, confused with my ****en name. I've had absolutely no revert other than the debitorder department..... I app**** for CC, Cheque A/C, Overdraft, etc.....to no avail. I was telephonically approved, spent 45 minutes of my airtime completing the documentation. Spending my data and my time sending your 3 different departments the documentation they required to complete the above applications. Duely all done on my side. No word other than the debitorder department! I told your staff (you can re-listen to my telephonic calls) that I was going to complain. If I don't get a reasonable revert within a week I will take this to social media.....I don't threaten, I promise......