FNB you are better than this!!!!

Good day, I have been experiencing mediocre service from FNB for a while now. From Bond Department to Service from FNB Private Clients Agent. I just don't get feedback on emails. I have to phone to get any form of response. And then I just get apology for not responding, but then I still get no response. I requested a rate investigation on the 11 March and to date no feed back. I have also held FNB in high esteem, however I feel that you dont need your loyal customers...your attitude is simply, if you dont like it go somewhere else. I am so very disappointed in FNB. We have been clients of yours for many years and just feel this is unacceptable. Thank you!