FNB - YOU *****!!!!!!!!

I would like to express my disgust with FNB's service. I paid up my outstanding loan in February 2024 I have been waiting for a paid up letter ever and my profile to be update with credit credit bureau I have been on calls with them, visited the bayside branch only to be ridiculed by their staff and not resolving my issue. The last time I went I was informed that FNB owes R100 and that I should wait for the funds to be deposited in my account thereafter I would be issued with a paid up letter. We are now in May and my issue has not been resolved with FNB. I have been sent from pillar to post, being asked to email documents which I do. yet no one has bothered to look into my query and assist me. I'm in a process of buying a house that is not going well because of FNB and it's *********** staff. I am highly irate and hate FNB with so much passion. I have paid all monies due to FNB R23 578 to be exact. When I call them I am told that FNB owes me money I should wait for them to deposit the funds before I can get a paid up letter. Last week I received an SMS that I owe them R5000, I had a shock of my life. I am so tired of the stress and trauma FNB is putting me through, I have spent so much on calls and visiting the branch I just want this over with. I cant get approval of bank finance on my home loan because of you. What you are doing is ********* and stand against legislation when it comes to national credit act. If my issue is not resolved I will escalate to ombudsman.