MS
Mathew S
1 reviews | Active since Mar 2019
23 Jan 2024, 09:17
FNB yet again fails
I have never experienced such a unaligned, loans department in my life. No feedback, secure chat it a completely useless tool and note this is a private banking line. You cannot even get a reference number for your application. Really escalate twice still no response, Capitec has come back quicker to myself.
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Mathew S's updateReviewer Update
23 Jan 2024, 13:01 Yes another escalation, another 23-48 hours. Since last week Wednesday, you are not solving the problem, you are not offering any better level of service. So no manager can actually pick up the phone and phone me today and solve my problem, that is service.
MS
Mathew S's update23 Jan 2024, 13:01
Reviewer Update
Yes another escalation, another 23-48 hours. Since last week Wednesday, you are not solving the problem, you are not offering any better level of service. So no manager can actually pick up the phone and phone me today and solve my problem, that is service.