FNB Y card KYC

Item: FNB (First National Bank)
Rating: 1

I opened a ycard for my nephew as he is under 18 two weeks ago. Actived the card on the 17th December. Money was paid in he couldn't swipe neither could he buy airtime via the banking app. Spoke to 5 agents now and the last agent told me there's a hold on the account for outstanding kyc docs. I submitted proof of address the form I had to fill in as his guardian as well as copies of both our id documents. He has money in his account he can't to anything with because of the uselessness of customer care agents at Fnb. I've been a loyal customer of fnb for many years but this is appaling service. Can you please just confirm that I sent the documents with the courier on Friday 15th December as I handed it over and received the card. I need this to be sorted by tomorrow.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

30 Dec 2017, 08:45

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one

FNB (First National Bank)'s reply30 Dec 2017, 08:45

Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one

's updateReviewer Update

30 Dec 2017, 15:15

Hi. No one has even contacted me regarding this matter. Just this reply and an sms with the ref nr in.This is rather irritating as the kyc department clearly didn't do their job properly.

's update30 Dec 2017, 15:15

Reviewer Update

Hi. No one has even contacted me regarding this matter. Just this reply and an sms with the ref nr in.This is rather irritating as the kyc department clearly didn't do their job properly.