FNB Y BANK ACCOUNT

A week ago today, a consultant called me assisted me with opening FNB Y Bank accounts for my 2 children. I submitted all documents via email to him. Since then I have had 3 consultants asking me to resubmit the same documents over and over again - the latest this morning. I am so frustrated. It should not take this long. I also shouldn't have to resubmit the same documents every time a new consultant takes over the case. I have mentioned this and yet no follow-up/response is received until another consultant takes over and asks me to resubmit the documents. Please can this issue be escalated immediately FNB.