FNB Xenophobia at FNB

REF: *** I am failing to withdraw my Prepaid funds in my home loan from FNB because of their incompitant IT . The encoraged me to deposit more money in the Bond account saying i can withgdrraw it any time but when i am withdrawing , they say my passport have to be more than 6 month ,

how can one get a new passport before it expires and when i try to call they cut my call By the way myself and my wife are on Permanant Residence Permit and both were supp**** to FNB

Below is their response from Consultant : Leboa, Daphney

Please ask the consultant if the client has a renewed passport for us, as this passport only has under 4 months to expire and normally a passport should have within a Four year period to expire.

Or the client can send us a ID

We trust you find the above in order, should you have any further enquiries, please do not hesitate to contact us.

Kind regards

Homeloans Exceptions

Enterprise Road Fairland 1718 Tel (0860) 33 44 01,

rust you are well

As per our conversation , please note we require a passport that is still valid for 6 months or

more in order for us to assist with the application as the one we have on our side has under 4 months to expire , should the co applicant have a ID document

that is also acceptable.

With regards to the call recording that you have requested I have asked my manager which is also cc’d in this email to assist with the request

I have also asked him to give you a call as soon as he is done on the current call