FNB wrongfully taking money from their clients

FNB is taking money from clients wrongfully and then make it the client's problem to get the monies back. On 14 July 2020 an email was sent to FNB to close my account because of the Debt Review process, account balance was then R0.00 On 29 July 2020 a follow up email was sent to FNB again as no response was received from previous email. On 14 September 2020 a follow up email was sent to FNB again as no response was received from previous TWO emails. On 07 October 2020 a follow up email was sent to FNB again as no response was received from previous THREE emails. On 15 November 2020 a follow up email was sent to FNB again as no response was received from previous FOUR emails. Received back an email from FNB on 9 December 2020 saying the account is being investigated, and after that no feedback was received. On 03 June 2025 as I was busy to finalize my Debt Review process, I was shocked to realize that the account was never closed and the account is now in arrears of R7667.00 I AGAIN wrote to FNB to close account and correct the balance. On 25 July 2025 FNB rep**** saying that I must go to branch to close account as there are an outstanding balance R8087.10 I am not responsible for the cost involved for FNB’s poor service. I wonder how many clients are being done in by the financial institute.