GS
Glenton S

1 reviews | Active since Jun 2011

27 Oct 2016, 15:33

FNB wronfully charged me for bounced debit orders.

<p>Please reverse the charges on the debit order for my revolving loan. Firstly I informed you when I took the loan that my salary gets paid on the 26 of every month. Hence all my other debit orders are on the 26 including my paid off home loan I took with you. Secondly I had funds in my accout when you charged me so do the right thing if you dont want to loose a client that has more than 3 different account with you including 2 business accounts. And don't get a someone who is full of themselves to call me again. I am your client so take time to listen don't just talk.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Oct 2016, 08:46
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is*** .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)