FNB ! Wow ! Agents scream out at you .

Wow FNB , miss one payment and they call you as if you commited ****** and the agent speaks to you as if you are a dog, got a call this morning, the lady , an african woman, spoke to me in the most abrupt tone and on top of her voice, i am a platinum client and DONOT appreciate this one bit. Please may i ask FNB if you do really care about your customers as professed, i ask that you review your contract with that agent, she has no ethics of business and will chase all your customers away. She said to me , YA WE SENT U HUNDRED SMS WHEN U GONNA PAY, all the while screaming, is this how FNB treats premium clients?????