FNB : Worst Service Levels in banking

I ordered a replacement credit card through the app in September 2022. On 6 Oct 2022, I requested tracking of my card. Lebogang on chat (Private Wealth Card Delivery) confirms that the card is with the courier and "no delivery arrangements have been made as yet". This is 6 days later! Lebogang then confirms that the courier receives the delivery address a week later. This is absolutely bizarre for what should be a world-class bank. Lebogang requested that I confirm the delivery address (which I had already done when ordering the card), so i proceeded to do so. I then on 7 Oct 2022 checked on how far my delivery is. Patience on the chat confirms that my card is with the courier and requests a delivery address as the courier. Considering that my card has been with CCD since the 27th of September 2022. So my card has been with CCD for 10 days yet FNB does not see an issue. The agents are either dishonest in their interactions or simply lazy. I contacted FNB 3 times (phones cutting as I assume individuals are working from home and do not have stable network ; send people back to the office if you cant cope with remote working), but none of these agents had the decency to contact me back once their phones had cut. By the way, i ordered my Disvovery Bank card and it arrived 3 days later. It is very clear that my main bank simply doesnt bother with customers.